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Return Policy

Novanative SafetyReturn Policy

All products sold by Novanativesafety.com website are new and come from reliable manufacturers & suppliers and are guaranteed to be genuine, and unless otherwise indicated as refurbished or used. All material is checked by our Quality Control Department prior to shipping. However in certain instances customers may wish to return products back to us. This policy outlines the terms and conditions for such return(s).

Merchandise may be returned or exchanged within 7 days of delivery with an original packing invoice.

The returned merchandise must be in new, unused, and in the original packaging.The items must be returned in the original boxes along with packing material and with all paperwork (this includes warranties, manuals, and terms of use), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Returns must be pre-approved by calling Customer care numbers. Custom made orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

Shipping and handling charges are non-refundable & customer has to bear the cost of returning along with freight cost incuured when shipping made by us.

Price adjustments on previous purchases are not permitted.

For items being sent to our Returns department, please be sure to ship your item by reliable freight carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to:

Anil Verma 208 Basement East of Kailash, Prakash Mohalla, New Delhi - 110065 Phone : 011-26466373 Please allow a processing time of two to three weeks for refunds and exchanges. Customer can cancel the order within 3 hrs from the time of placing order.

Please report any visible damages and discrepancies within 7 days of delivery.

Online Customer Service: sales@novanativesafety.com or Customer care number on your packing invoice and please mention your order confirmation number.

Novanative Safety reserves the right to deny any return/exchange based on the condition of the merchandise. Novanative Safety reserves the right to modify its exchange and return policy.

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